❓ FAQs

We've compiled answers to the most common questions our customers ask about Vital Avenue and our pet wellness product collection.

If you don't find your answer here, feel free to contact us anytime.

1. Where is Vital Avenue based?

Vital Avenue is proudly based in the United States, and all orders are shipped from within the country.

📍 Address: 2814 Briarwood Drive, Plano, TX 75074

2. What products do you sell?

At Vital Avenue, we specialize in cat supplements and dog supplements designed to support everyday pet wellness and care.

Our store focuses on providing reliable products that may help support:

• Daily wellness
• Mobility & joint support
• Digestion & gut health
• Skin & coat care
• Overall pet health and comfort

3. Do you ship internationally?

No. At the moment, Vital Avenue ships only within the United States.

4. How long does shipping take?

Orders are typically processed within 1–3 business days.

After shipment, most orders arrive within 3–7 business days, depending on your location and the selected shipping method.

5. How much does shipping cost?

Shipping costs are calculated automatically at checkout based on:

• Delivery address
• Selected shipping method
• Order size

All shipping fees will be clearly displayed before completing your purchase.

6. How can I track my order?

Once your order has shipped, tracking details will be provided so you can monitor your shipment until it reaches your delivery address.

Please allow up to 24 hours for tracking updates to appear.

7. What is your return policy?

We accept returns within 30 days of delivery for unopened and unused items in their original packaging.

Because pet supplements are consumable wellness products, certain hygiene and safety restrictions apply.

Please review our Return & Refund Policy for full details.

8. How do I start a return?

To begin a return:

• Contact our support team
• Provide your order number
• Explain the reason for return

Our team will guide you through the return process.

9. Can I cancel my order?

Yes, orders can be canceled before shipment.

Once an order has shipped, cancellations are no longer possible. The return process may apply after delivery if eligibility conditions are met.

10. Are your supplements intended to treat medical conditions?

No. The supplements sold by Vital Avenue are intended for general pet wellness and nutritional support only.

They are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a licensed veterinarian before introducing new supplements into a pet's routine.

11. How can I contact Vital Avenue?

📧 Email: help.vitalavenue@outlook.com
📍 Address: 2814 Briarwood Drive, Plano, TX 75074