🔄 RETURN & REFUND POLICY

At Vital Avenue, your satisfaction is important to us. We understand that sometimes an issue may arise with an order, and when that happens, our goal is to resolve it in a fair, transparent, and timely manner.

This Return & Refund Policy explains how returns, refunds, cancellations, and order-related issues are handled for all purchases made through our store.

Because we offer cat supplements and dog supplements, certain hygiene, safety, and product integrity standards apply. We encourage customers to carefully review this policy before placing an order so expectations remain clear and the return process stays smooth and hassle-free.

✅ Return Eligibility

We accept returns within 30 days of delivery, provided all of the following conditions are met:

• The item must be unopened and unused
• The product must be returned in its original packaging
• The item must be in resalable condition
• Proof of purchase must be provided (order number or receipt)

📌 Important Notice

Due to hygiene and safety standards related to pet wellness and supplement products, the following items cannot be returned if opened or used:

• Pet supplements that have been opened or partially used
• Products showing signs of tampering or damage after delivery
• Products missing original packaging or safety seals

Returns will only be accepted for opened products if the item arrived:

• Damaged
• Defective
• Incorrect (wrong product shipped)

📦 How to Start a Return

Starting a return with Vital Avenue is simple and straightforward:

1. Contact Us

Reach out to our support team with your order number and the reason for your return request.

2. Await Approval

Our team will review your request and respond with return instructions if your return is approved.

3. Ship the Item

Once approved, securely package the item and ship it back using a trackable shipping method.

💰 Refund Process

Once we receive and inspect the returned item, we will notify you of the refund decision.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used pet supplements
• Items returned after 30 days of delivery
• Products without proof of purchase
• Items damaged due to misuse or improper storage

📬 Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: help.vitalavenue@outlook.com
📍 Address: 2814 Briarwood Drive, Plano, TX 75074